If you have received a defective/incorrect item from us, please email us at info@kauda.co within 7 days from the date you receive your item and provide us with the following information:
1) Order number
2) Photo of evidence
Thereafter we will guide you on the exchange process.
Please note: Kauda Bed comes vacuum sealed, if you haven’t opened the vacuum seal, you are eligible for a exchange of size.
We don’t accept exchanges if the bed vacuum seal has been opened for hygiene reasons and because it’s impossible to re-package once expanded.